When will I receive my order?
If your item is in stock it will be dispatched within 24 hours (Mon-Fri) via 1st Class post. If your item is out of stock a back order will be created, and as soon as it is in stock it will be sent out. Your card will only be charged when an item is in stock.
My item has arrived but it is unsuitable or faulty. How do I get a refund/exchange?
We will happily refund or exchange an item that is unsuitable. Please call our shop on 01603 625055 to get a returns authorisation or email us on sales@rockcollection.co.uk. Please note we do not refund postage on unsuitable items.
Why have I received/been charged for only part of an order?
If only part of an order is in stock we send it out straight away and charge your card accordingly. Your card will be charged again when the other items are in stock and ready to send out.
Do I pay more postage if my item is back ordered/sent separately?
We divide the postage costs between the amount of items ordered and charge accordingly the amount of items being sent out. For example, you have ordered 3 items and have £3.50 p&p costs, if each item is sent individually £1.16 will be the postage charged to each item.
I want my item for a birthday/occasion, how do I guarantee it for a certain date?
Email us to check we have it in stock before ordering and we will let you know if it is possible.
Do you do wholesale orders?
We do not do any wholesale orders, all orders are retail only.
What measurements are your t-shirts? T-shirt Sizes
T-shirt Sizing |
Normal Fit Size |
Skinny Fit Size |
S |
36”-38” |
8-10 |
M |
38”-40” |
10-12 |
L |
40”-42” |
12-14 |
XL |
42”-44” |
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