Delivery & Returns
WHAT ARE YOUR DELIVERY COSTS?
For orders shipping within the UK you have three shipping options available
Standard delivery is £3.00 per order for orders under £20 and takes 3-5 Working Days, this service is free for orders of £20 or more
Some orders are eligible for our express delivery service for £4.30 and typically this is a 1-2 Working Day service
We also provide a guaranteed next working day delivery service by 1pm. This depends on the weight of the items in your order to keep the price as low as possible. The price will be visible within the checkout when selecting your delivery options. Orders must be placed by 15.00 for same day dispatch
All domestic orders are shipped with a tracking number which will be sent to you when your items are despatched and delivery times are estimates and can vary depending on your location within the UK
International orders are charged depending on location, weight and postal services available in that area. The price for the service requested will be visible within the checkout screens. For a breakdown of postage costs to your country, please contact us.
WHEN WILL I RECEIVE MY ORDER?
In stock orders are dispatched on the same or next working day.
All domestic orders are dispatched as standard using Royal Mail's Tracked service and someone will need to be in to receive delivery, usually 3-5 working days following dispatch however this depends on your location.
Some orders are eligible for an express service with delivery taking around 1-2 days and as above someone will need to be in to receive delivery.
Expedited delivery is also available for UK deliveries, these orders ship on the same or next working day and delivery is guaranteed before 1300 the following working day. Please note a signature will be required for delivery. Orders must be placed by 15.00 for same day dispatch
International are shipped using a tracked service and the delivery times are typically 3-5 days to Western Europe and 5-7 days for the rest of the world.
RETURNS & EXCHANGES
We will happily refund or exchange an item that is unsuitable/faulty. Please give us a call on 01603 625055 or email us at [email protected] so we can advise on availability for exchanges, fill in the returns authorisation form (available through your account) and send it with the item in its original packaging back to the following address:
Rock Collection - Returns
4 Upper Goat Lane
Please note we will refund postage on items we deem faulty up to the value £2.80 however we would recommend you use a tracked service as you are responsible for ensuring the item reaches us. We accept no liability for lost returns. For international postage these costs will vary.
Unfortunately in the interest of hygiene, we are unable to accept return of jewellery used for piercings (such as earrings, barbells, lip rings) in an effort to reduce and avoid the spread of bacteria, infections and disease, unless the item is faulty.
Should you have any queries prior to returning any items please don't hesitate to get in touch with us