Frequently Asked Questions

Have a question, can't find the answers below? Want to get in touch?

If you have a question but can't find the answers below, or if you'd prefer to talk to someone feel free to get in touch. You can email us through [email protected] or give one of our team a call on 01603 625055. We can be reached Monday to Saturday 0930 to 1730 or Sunday 1030 to 1630

FAQ Topics

Delivery

What are your delivery costs?

When will I receive my order?

Having a problem?

I found a product earlier but now it's disappeared/unavailable?

I have not received any order confirmation emails

I've forgotten my password/I can't log in

My order has not arrived, what can I do?

Orders

Do you sell wholesale?

How do I place an order?

I want my item for a birthday/occasion, can I guarantee it for a certain date?

Paying for my order

Returns

How do I return items?

Security

Is your site secure?