Terms and conditions
This agreement applies as between you, the User of this Website and Rock Collection, the owner(s) of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.
1. Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:
means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;
means any third party responsible for transporting purchased Goods from our Premises to customers;
means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
means any products that Rock Collection advertises and / or makes available for sale through this Website;
means Rock Collection of 4 Upper Goat Lane, Norwich, Norfolk, NR2 1EW;
means collectively any online facilities, tools, services or information that Rock Collection makes available through the Website either now or in the future;
means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;
Means our place(s) of business located at 4 Upper Goat Lane, Norwich, Norfolk, NR2 1EW;
means any online communications infrastructure that Rock Collection makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
"User" / "Users"
means any third party that accesses the Website and is not employed by Rock Collection and acting in the course of their employment;
means the website that you are currently using (www.rockcollection.co.uk, www.rockcollection.rocks) and any sub-domains of this site (e.g. subdomain.rockcollection.co.uk, subdomain.rockcollection.rocks) unless expressly excluded by their own terms and conditions.
2. Age Restrictions
Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.
3. Business Customers
These Terms and Conditions also apply to customers buying Goods in the course of business.
4. International Customers
If Goods are being ordered from outside Rock Collection’s country of residence, import duties and taxes may be incurred once your Goods reach their destination. Rock Collection is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and Rock Collection cannot guarantee that the packaging of your Goods will be free of signs of tampering.
5. Intellectual Property
5.1 Subject to the exceptions in Clause 6 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Rock Collection, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
5.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Rock Collection.
6. Third Party Intellectual Property
6.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
6.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.
7. Fair Use of Intellectual Property
Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
8. Links to Other Websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Rock Collection or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
9. Links to this Website
Those wishing to place a link to this Website on other sites may do so only to the home page of the site www.rockcollection.co.uk without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Rock Collection. To find out more please contact us by email at [email protected]
10. Use of Communications Facilities
10.1 When using the enquiry form or any other System on the Website you should do so in accordance with the following rules:
10.1.1 You must not use obscene or vulgar language;
10.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
10.1.3 You must not submit Content that is intended to promote or incite violence;
10.1.4 It is advised that submissions are made using the English language(s) as we may be unable to respond to enquiries submitted in any other languages;
10.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
10.1.6 You must not impersonate other people, particularly employees and representatives of Rock Collection or our affiliates;
10.1.7 You must not use our System for unauthorised mass-communication such as "spam" or "junk mail".
10.2 You acknowledge that Rock Collection reserves the right to monitor any and all communications made to us or using our System.
10.3 You acknowledge that Rock Collection may retain copies of any and all communications made to us or using our System.
10.4 You acknowledge that any information you send to us through our System or post on the enquiry form may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.
11.1 In order to purchase Goods on this Website you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as we may not require payment information until you wish to make a purchase. By continuing to use this Website you represent and warrant that:
11.1.1 all information you submit is accurate and truthful;
11.1.2 you have permission to submit Payment Information where permission may be required; and
11.1.3 you will keep this information accurate and up-to-date.
Your creation of an Account is further affirmation of your representation and warranty.
11.2 It is recommended that you do not share your Account details, particularly your username and password. Rock Collection accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
11.3 If you have reason to believe that your Account details have been obtained by another without consent, you should contact Rock Collection immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, Rock Collection accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.
11.4 When choosing your username you are required to adhere to the terms set out above in Clause 10. Any failure to do so could result in the suspension and/or deletion of your Account.
12. Termination and Cancellation
12.1 Either Rock Collection or you may terminate your Account. If Rock Collection terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
12.2 If Rock Collection terminates your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.
12.3 Rock Collection reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.
12.4 If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.
12.5 If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.
13. Goods, Pricing and Availability
13.1 Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Rock Collection correspond to the actual Goods, Rock Collection is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. Please refer to Clause 15.1 for incorrect Goods.
13.2 Where appropriate, you may be required to select the required [size] [model] [colour] [number] [other features] of the Goods that you are purchasing.
13.3 Rock Collection does not represent or warrant that such Goods will be available. Stock indications are provided on the Website however these may not take into account sales that have taken place during your visit to the website.
13.4 All pricing information on the Website is correct at the time of going online. Rock Collection reserves the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated regularly.
13.5 In the event that prices are changed during the period between an order being placed for Goods and Rock Collection processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price;
13.6 All prices on the Website include VAT. Rock Collection’s VAT number is GB525347352.
14.1 Rock Collection will notify you by way of email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.
14.2 If Rock Collection receives no communication from you, within 14 working days of delivery, regarding any problems with the Goods or a wish to return for any reason, you are deemed to have received the Goods in full working order and with no problems.
15. Returns Policy
Rock Collection aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.
15.1 If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 14 working days to arrange return. Rock Collection is responsible for outbound shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.
15.2 If any Goods you have purchased have faults when they are delivered to you, you should contact Rock Collection within 28 days to arrange return. Rock Collection is responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods. You will also have the option of a replacement/exchange should you wish it.
15.3 If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.
15.4 If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to Rock Collection within working 10 days and arrange return. Rock Collection is responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods. You will also have the option of a replacement/exchange should you wish it.
15.5 You have a statutory right to a "cooling off" period. This period begins once your order is complete and ends 14 working days after the Goods have been delivered. If you change your mind about the goods within this period, please return them to Rock Collection within 14 working days of receipt. You are responsible for paying shipment costs if Goods are returned for this reason.
15.6 If you wish to return Goods to Rock Collection for any of the above reasons, please contact us using the details on the "Contact Us" page to make the appropriate arrangements.
15.7 Rock Collection reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
15.7.1 Any use or enjoyment that you may have already had out of the Goods;
15.7.2 Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;
15.7.3 The fact that the Goods consist of audio or video recordings or computer software and that the packaging has been opened;
15.7.4 Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.
Such discretion to be exercised only within the confines of the law.
17.1 Rock Collection makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.
17.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
17.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
17.4 Whilst Rock Collection uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.
18. Changes to the Service and these Terms and Conditions
Rock Collection reserves the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If Rock Collection is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
19. Availability of the Website
19.1 The Service is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
19.2 Rock Collection accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
20. Limitation of Liability
20.1 To the maximum extent permitted by law, Rock Collection accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.
20.2 Nothing in these Terms and Conditions excludes or restricts Rock Collection’s liability for death or personal injury resulting from any negligence or fraud on the part of Rock Collection.
20.3 Nothing in these Terms and Conditions excludes or restricts Rock Collection’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website.
20.4 Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.
21. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
22. Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
23. Third Party Rights
Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Rock Collection.
24.1 All notices / communications shall be given to us either by post to our Premises (see address above) or by email to the email address on our "Contact Us" page. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
24.2 Rock Collection may from time to time send you information about our products and/or services. If you do not wish to receive such information, please use the link provided in the email to unsubscribe.
25. Law and Jurisdiction
These Terms and Conditions and the relationship between you and Rock Collection shall be governed by and construed in accordance with the Law of England and Wales and Rock Collection and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.
25. Special Offers
All special offers and promotions offered via social media, email, in-store or any other method by the Rock Collection or third party affiliate on behalf of Rock Collection are subject to stock levels. Rock Collection reserve the right to withdraw offers at any time. Items offered as a bundle purchase or requiring multiple items to activate an offer all need to be present in the cart to validate your promotion/code. Should the bundle be broken by returning items, the offer is invalidated and your refund will be updated to reflect this. This doesn't affect exchanges. Stocks may vary from time to time and we reserve the right to (offer alternative) substitute items if required. Free gifts and promotional products that are given away in conjunction with a purchase may be despatched to you separately and delivery times may vary. If you change your mind and return your product, you must also return any free gift or promotional product associated with the promotion and received by you as a result of that order. We may charge you a reasonable amount for the free gift if you do not return it.
26. The Price Match Guarantee is available for purchases made from 10th November 2017.
For the Price Match Guarantee to operate, the price of the Rock Collection’s product will be measured against the price of our competitor’s products.
26.1 The Price Match Guarantee is based on the cost of the product only and does not include or relate to delivery charges.
26.2 Comparisons with other Rock Collection products or Rock Collection previous or future prices are excluded.
26.3 Multiple purchase or other bulk discounts, e.g. “multibuy” comparisons are excluded from the Price Match Guarantee.
26.4 Comparisons with on-line only competitor websites (including but not limited to Amazon and e-bay), mail order companies, internet auction sites and other online marketplaces are excluded.
26.5 The competitor product against which the comparison is being made must be in stock and available for immediate dispatch.
26.6 The competitor product must be generally available at the competitor’s retail store and/or on the competitor’s website at the relevant price on either the day that you claim the price match or for a period of up to 7 days after your purchase of the product from us.
26.7 Personal, affiliated or membership discount comparisons are excluded.
26.8 Comparisons with competitor’s damaged, discontinued, clearance products or closing down sales are also excluded.
26.9 In deciding whether a competitor’s product is the same to the Rock Collection’s product, the competitor product must be brand new, undamaged, and be an identical design.
26.10 Typographical pricing errors will not be matched.
26.11 Customers are limited to one Price Match Guarantee per transaction and the Price Match Guarantee cannot be used in conjunction with any other offer.
26.12 The customer is solely responsible to follow the claim process below and to provide all documents of evidence to support their claim.
26.13 Any successful claims will be decided by Rock Collection Head Office and, if found in the customers favour, will result in an equivalent reduction in the purchase price of the Rock Collection product that is to be purchased or which has already been purchased by the customer.
26.14 Rock Collection Head Office has the sole discretion in determining whether a Price Match Guarantee is successful or not. It also reserves the right to amend the terms of or withdraw this Price Match Guarantee at any time.
26.15 In order to process your Price Match Guarantee we will need you to supply the following information;
26.15.1 The competitor’s name and store location.
26.15.2 The name of the relevant competitor’s product.
26.15.3 The product specification and details of the competitor’s product.
26.15.4 The product quote from the competitor detailing the relevant information (must be within 7 days of the Rock Collection invoice date).
26.15.5 A web link to the competitor’s product page in order to provide full details of the competitor’s product.
26.15.6 The competitor’s product price.
26.15.7 Your Rock Collection order/invoice number.
26.15.8 Your full contact details.